Unable to scan to network folder
NOTE: HP Digital Filing does not support Active Directory.
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The computer where the network folder is located is turned off
Make sure the computer where the network folder is stored is turned on and connected to the
network.
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The network folder has not been set up correctly
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Make sure the folder is created on the server. For more information, see the documentation
available for your operating system.
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Make sure the folder has been shared and that users can both read and write to the folder.
If you are using a Mac computer, make sure you have enabled SMB sharing. For more
information, see the documentation available for your operating system.
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Make sure the folder name uses only the letters or characters supported by the operating
system. For more information, see the documentation available with the operating system.
ENWW
Solve scan problems 139
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Make sure the folder name is entered in the correct format in the HP software. For more
information, see the information in the wizard or the setup assistant.
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Make sure the valid username and password have been entered. For more information, see
the information in the wizard or the setup assistant.
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The disk is full
Make sure the server containing the network folder has sufficient free disk space.
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The printer cannot create a unique filename using the assigned prefix and suffix or the filename
prefix has not been set up correctly
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The printer can create up to 9,999 files using the same prefix and suffix. If you have
scanned many files to a folder, change the prefix.
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Make sure the filename prefix uses only the letters or characters supported by the
operating system. For more information, see the documentation available with the operating
system.