Unable to scan to email
●
The email profile has not been set up correctly
Make sure the valid outgoing SMTP server settings have been specified in the HP software. For
more information about the SMTP server settings, see the documentation provided by your
email service provider.
●
Email messages are sent to some recipients but not to others when sending to multiple
recipients
The email addresses might not be correct or might not be recognized by the email server. Make
sure that the email addresses for all email recipients have been entered correctly in the HP
software. Check your email Inbox for any delivery notification failure messages from the email
server.
●
Sending large email messages
Some email servers have been configured to reject email messages larger than a pre-
determined size. To determine if your email server has a maximum file-size limit, see the
documentation provided by your email service provider. If the email server does have such
a limit, change the maximum email attachment size for the outgoing email profile to a value
smaller than that of the email server.
140 Chapter 10 Solve a problem
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