Part of the document did not scan or text is missing
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Text cannot be edited
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Scanned image quality is poor
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Unable to scan to network folder
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Unable to scan to email
Learn more about how to solve scan issues. Click here to go online for more information.
Scanner did nothing
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Check the original
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Make sure that the original is loaded correctly. For more information, see Load an original
on the scanner glass on page 27 or Load an original in the document feeder on page 28.
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Check the printer
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The printer might be coming out of Sleep mode after a period of inactivity, which delays
processing a short while. Wait until the printer displays the Home screen.
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Check the HP software
Make sure that the HP software provided with the printer is installed correctly.
NOTE: If you do not scan frequently, you can choose to turn off the feature.
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(Windows) Open the HP printer software. For more information, see Open the HP printer
software (Windows) on page 37. In the window that appears, go to the Scan section under
Print, Scan & Fax, select Scan a Document or Photo.
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(OS X) Open HP Utility. For more information, see HP Utility (OS X) on page 117. Under
Scan Settings, select Scan to Computer, and ensure that Enable Scan to Computer is
selected.
Scan takes too long
Scanning with higher scan resolution takes longer and results in larger file sizes. Lower the resolution
to scan more quickly.
Part of the document did not scan or text is missing
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Check the original
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Make sure that you loaded the original correctly.
ENWW
Solve scan problems 137
For more information, see Load an original on the scanner glass on page 27 or Load an
original in the document feeder on page 28.
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If you scanned the document from the ADF, try scanning the document directly from the
scanner glass.
For more information, see Load an original on the scanner glass on page 27.
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Colored backgrounds can cause images in the foreground to blend into the background.
Try adjusting the settings before you scan the original, or try enhancing the image after you
scan the original.
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Check the settings
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Make sure that the input paper size is large enough for the original that you are scanning.
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If you are using the HP printer software, the default settings in the printer software might be
set to automatically perform a specific task other than the one that you are attempting. See
the on-screen Help for the printer software for instructions about changing the properties.