Solve HP ePrint and HP Printables problems
If you are having problems using Web Services, such as HP ePrint and print apps, check the
Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.
Make sure the latest product updates have been installed on the printer. For more information,
see Update the printer on page 36.
Make sure Web Services is enabled on the printer. For more information, see Set up Web
Services using the printer control panel on page 89.
Make sure the network hub, switch, or router is turned on and working correctly.
If you are connecting the printer using an Ethernet cable, make sure you are not connecting the
printer using a phone cord or a crossover cable to connect the printer to the network and that the
Ethernet cable is securely connected to the printer. For more information, see General network
troubleshooting on page 150.
If you are connecting the printer using a wireless connection, make sure the wireless network is
functioning properly. For more information, see Unable to connect the printer wirelessly
on page 150.
If you are using HP ePrint, check the following:
Make sure the printer's email address is correct.
Make sure that the printer's email address is the only address listed in the “To” line of the
email message. If other email addresses are listed in the “To” line, the attachments you are
sending might not print.
Make sure you are sending documents that meet the HP ePrint requirements.
If your network uses proxy settings when connecting to the Internet, make sure the proxy
settings you are entering are valid:
Check the settings being used by the Web browser you are using (such as Internet
Explorer, Firefox, or Safari).
Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these settings in
either the printer control panel. If these settings are not updated, you will not be able to use
Web Services. Learn how to work with your firewall and antivirus programs. Click here to go
online for more information.
TIP: For additional help on setting up and using Web Services, visit HP Connected at
Solve HP ePrint and HP Printables problems 149