HP Officejet Pro 8610 - The "Phone Cord Connected to Correct Port on Fax" test failed

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The "Phone Cord Connected to Correct Port on Fax" test failed

Plug the phone cord into the correct port.

Make sure you use the phone cord that came with the printer. If you do not use the supplied

phone cord to connect from the telephone wall jack to the printer, you might not be able to send

or receive faxes. After you plug in the phone cord that came with the printer, run the fax test

again.

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord

connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the

printer directly to the telephone wall jack.

142 Chapter 10 Solve a problem

ENWW

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1.

Using the phone cord supplied in the box with the printer, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or

receive faxes. The 2-EXT port should only be used to connect other equipment, such as an

answering machine.

Figure 10-1 Back view of the printer

1

Telephone wall jack

2

Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port

2.

After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to

make sure it passes and the printer is ready for faxing.

3.

Try to send or receive a test fax.