HP Officejet Pro 8610 - The "Fax Line Condition" test failed

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The "Fax Line Condition" test failed

Make sure you connect the printer to an analog phone line or you cannot send or receive faxes.

To check if your phone line is digital, connect a regular analog phone to the line and listen for

a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for

digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.

Check the connection between the telephone wall jack and the printer to make sure the phone

cord is secure.

144 Chapter 10 Solve a problem


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Make sure you have correctly connected the printer to the telephone wall jack. Using the phone

cord supplied in the box with the printer, connect one end to your telephone wall jack, then

connect the other end to the port labeled 1-LINE on the back of the printer.

Other equipment, which uses the same phone line as the printer, might be causing the test to

fail. To find out if other equipment is causing a problem, disconnect everything from the phone

line, and then run the test again.

If the Fax Line Condition Test passes without the other equipment, then one or more pieces

of the equipment is causing problems; try adding them back one at a time and rerunning

the test each time, until you identify which piece of equipment is causing the problem.

If the Fax Line Condition Test fails without the other equipment, connect the printer to

a working phone line and continue reviewing the troubleshooting information in this section.

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord

connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the

printer directly to the telephone wall jack.

Make sure you use the phone cord that came with the printer. If you do not use the supplied

phone cord to connect from the telephone wall jack to the printer, you might not be able to send

or receive faxes. After you plug in the phone cord that came with the printer, run the fax test


After you resolve any problems found, run the fax test again to make sure it passes and the printer is

ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing,

contact your telephone company and have them check the phone line.