HP Officejet Pro 8610 - Clear paper jams inside the printer

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Clear paper jams inside the printer

Clear paper jams in the automatic document feeder

Avoid paper jams

Clear paper jams inside the printer


Remove all paper from the output tray.

CAUTION: Trying to clear a paper jam from the front of the printer can damage the print

mechanism. Always access and clear paper jams through the automatic two-sided printing

accessory (duplexer).


Check the duplexer.


Push the buttons on either side of the duplexer, and then remove the duplexer.


Locate any jammed paper inside the printer, grasp it with both hands, and then pull it

towards you.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers

and wheels for torn pieces of paper that might be remaining inside the printer. If you do not

remove all the pieces of paper from the printer, more paper jams are likely to occur.


If the jam is not there, push the latch on top of the duplexer and lower the cover. If paper is

jammed inside, carefully remove it. Close the cover.


Reinsert the duplexer into the printer until it snaps into place.


If you have not found the jam and have Tray 2 installed, pull out the tray and remove the

jammed paper, if possible. If not, do the following:


Ensure the printer is turned off and disconnect the power cord.


Lift the printer off Tray 2.


Remove the jammed paper from the bottom of the printer or from Tray 2.


Reposition the printer on the top of Tray 2.


Clear jams 159

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Open the ink cartridge access door. If there is paper remaining inside the printer, ensure the

carriage has moved to the right of the printer, free any paper scraps or wrinkled paper, and pull

the paper towards you through the top of the printer.

WARNING! Do not reach into the printer when it is turned on and the carriage is stuck. When

you open the ink cartridge access door, the carriage should return to its position on the right side

of the printer. If it does not move to the right, turn off the printer before you remove any jam.


After clearing the jam, close all covers, turn on the printer (if you turned it off) and resend the

print job.

If the above solutions do not resolve the problem, click here for more online troubleshooting.