Clear paper jams inside the printer
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Clear paper jams in the automatic document feeder
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Avoid paper jams
Clear paper jams inside the printer
1.
Remove all paper from the output tray.
CAUTION: Trying to clear a paper jam from the front of the printer can damage the print
mechanism. Always access and clear paper jams through the automatic two-sided printing
accessory (duplexer).
2.
Check the duplexer.
a.
Push the buttons on either side of the duplexer, and then remove the duplexer.
b.
Locate any jammed paper inside the printer, grasp it with both hands, and then pull it
towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the printer. If you do not
remove all the pieces of paper from the printer, more paper jams are likely to occur.
c.
If the jam is not there, push the latch on top of the duplexer and lower the cover. If paper is
jammed inside, carefully remove it. Close the cover.
d.
Reinsert the duplexer into the printer until it snaps into place.
3.
If you have not found the jam and have Tray 2 installed, pull out the tray and remove the
jammed paper, if possible. If not, do the following:
a.
Ensure the printer is turned off and disconnect the power cord.
b.
Lift the printer off Tray 2.
c.
Remove the jammed paper from the bottom of the printer or from Tray 2.
d.
Reposition the printer on the top of Tray 2.
ENWW
Clear jams 159
4.
Open the ink cartridge access door. If there is paper remaining inside the printer, ensure the
carriage has moved to the right of the printer, free any paper scraps or wrinkled paper, and pull
the paper towards you through the top of the printer.
WARNING! Do not reach into the printer when it is turned on and the carriage is stuck. When
you open the ink cartridge access door, the carriage should return to its position on the right side
of the printer. If it does not move to the right, turn off the printer before you remove any jam.
5.
After clearing the jam, close all covers, turn on the printer (if you turned it off) and resend the
print job.
If the above solutions do not resolve the problem, click here for more online troubleshooting.