HP Officejet Pro 8610 e-All-in-One/HP
Officejet Pro 8620 e-All-in-One/HP
Officejet Pro 8630 e-All-in-One
User Guide
Copyright information
© 2014 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 4/2014
Hewlett-Packard Company notices
The information contained in this document
is subject to change without notice.
All rights reserved. Reproduction,
adaptation, or translation of this material is
prohibited without prior written permission
of Hewlett-Packard, except as allowed
under copyright laws.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Acknowledgements
Microsoft, Windows, Windows XP,
Windows Vista, Windows 7, and Windows 8
are U.S. registered trademarks of Microsoft
Corporation.
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
1. Read and understand all instructions in
the documentation that comes with the
printer.
2. Observe all warnings and instructions
marked on the product.
3. Unplug this product from wall outlets
before cleaning.
4. Do not install or use this product near
water, or when you are wet.
5. Install the product securely on a stable
surface.
6. Install the product in a protected location
where no one can step on or trip over the
line cord, and the line cord cannot be
damaged.
7. If the product does not operate normally,
see Solve a problem on page 121.
8. There are no user-serviceable parts
inside. Refer servicing to qualified service
personnel.
Table of contents
1 How do I? .......................................................................................................................................................... 1
2 Get started ........................................................................................................................................................ 3
Accessibility .......................................................................................................................................... 4
HP EcoSolutions (HP and the Environment) ........................................................................................ 5
Manage Power ..................................................................................................................... 5
Optimize Printing Supplies ................................................................................................... 5
Understand the printer parts ................................................................................................................. 7
Front view ............................................................................................................................ 7
Printing supplies area .......................................................................................................... 8
Back view ............................................................................................................................. 8
Use the printer control panel ................................................................................................................ 9
Overview of buttons and lights ............................................................................................. 9
Control panel display icons .................................................................................................. 9
Change printer settings ...................................................................................................... 10
HP Digital Solutions ............................................................................................................................ 12
What are HP Digital Solutions? ......................................................................................... 12
HP Digital Filing ................................................................................................. 12
HP Digital Fax ................................................................................................... 12
Requirements .................................................................................................................... 12
Set up HP Digital Solutions ................................................................................................ 14
Set up HP Digital Filing ..................................................................................... 14
Set up Scan to Network Folder ......................................................... 14
Set up Scan to Email ........................................................................ 15
Set up HP Digital Fax ........................................................................................ 17
Use the HP Digital Solutions .............................................................................................. 18
Use HP Scan to Network Folder ....................................................................... 18
Use Scan to Email ............................................................................................. 18
Use HP Digital Fax ............................................................................................ 18
Near field communication (NFC) ........................................................................................................ 19
Paper basics ....................................................................................................................................... 20
Recommended papers for printing .................................................................................... 20
Order HP paper supplies ................................................................................................... 21
Tips for selecting and using paper ..................................................................................... 22
Load paper ......................................................................................................................................... 23
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Load standard-size paper .................................................................................................. 23
Load envelopes ................................................................................................................. 24
Load cards and photo paper .............................................................................................. 25
Load an original on the scanner glass ................................................................................................ 27
Load an original in the document feeder ............................................................................................ 28
Insert a USB flash drive ...................................................................................................................... 29
Set up and use accessories ............................................................................................................... 30
Install the automatic two-sided printing accessory (duplexer) ........................................... 30
Install and use second tray (Tray 2) .................................................................................. 30
Work with trays .................................................................................................................. 31
Maintain the printer ............................................................................................................................. 34
Clean the scanner glass .................................................................................................... 34
Clean the exterior .............................................................................................................. 34
Clean the automatic document feeder ............................................................................... 35
Update the printer ............................................................................................................................... 36
Open the HP printer software (Windows) ........................................................................................... 37
Turn the printer off .............................................................................................................................. 38
Restore defaults ................................................................................................................................. 39
3 Print ................................................................................................................................................................. 41
Print documents ................................................................................................................................. 42
Print on envelopes .............................................................................................................................. 43
Print photos ........................................................................................................................................ 45
Print using the maximum dpi .............................................................................................................. 47
Print on both sides (duplexing) ........................................................................................................... 48
Tips for print success ......................................................................................................................... 49
4 Copy and scan ................................................................................................................................................ 53
Copy ................................................................................................................................................... 54
Scan ................................................................................................................................................... 56
Scan an original ................................................................................................................. 56
Scan to a computer ........................................................................................... 56
Scan to a memory device .................................................................................. 57
Scan using Webscan ......................................................................................................... 57
Scanning documents as editable text ................................................................................ 58
5 Fax .................................................................................................................................................................. 61
Send a fax .......................................................................................................................................... 62
Send a standard fax ........................................................................................................... 62
Send a standard fax from the computer ............................................................................ 63
Send a fax manually from a phone .................................................................................... 63
Send a fax using monitor dialing ........................................................................................ 64
Send a fax from memory ................................................................................................... 65
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Send a fax to multiple recipients ........................................................................................ 65
Send a fax in Error Correction Mode ................................................................................. 66
Receive a fax ...................................................................................................................................... 67
Receive a fax manually ...................................................................................................... 67
Set up backup fax .............................................................................................................. 68
Reprint received faxes from memory ................................................................................. 68
Forward faxes to another number ...................................................................................... 69
Set the paper size for received faxes ................................................................................ 69
Set automatic reduction for incoming faxes ....................................................................... 70
Block unwanted fax numbers ............................................................................................. 70
Add numbers to the junk fax list ........................................................................ 70
Remove numbers from the junk fax list ............................................................. 71
Print a Junk Fax Report .................................................................................... 71
Receive faxes using HP Digital Fax ................................................................................... 71
HP Digital Fax requirements ............................................................................. 72
Activate HP Digital Fax ..................................................................................... 72
Modify HP Digital Fax settings .......................................................................... 72
Set up speed-dial entries .................................................................................................................... 74
Set up and change speed-dial entries ............................................................................... 74
Set up and change group speed-dial entries ..................................................................... 75
Delete speed-dial entries ................................................................................................... 75
Print a list of speed-dial entries .......................................................................................... 76
Change fax settings ............................................................................................................................ 77
Configure the fax header ................................................................................................... 77
Set the answer mode (Auto answer) ................................................................................. 77
Set the number of rings before answering ......................................................................... 78
Change the answer ring pattern for distinctive ring ........................................................... 78
Set the dial type ................................................................................................................. 79
Set the redial options ......................................................................................................... 79
Set the fax speed ............................................................................................................... 79
Set the fax sound volume .................................................................................................. 80
Fax and digital phone services ........................................................................................................... 81
Fax over Internet Protocol .................................................................................................................. 82
Fax reports ......................................................................................................................................... 83
Print fax confirmation reports ............................................................................................. 83
Print fax error reports ......................................................................................................... 84
Print and view the fax log ................................................................................................... 84
Clear the fax log ................................................................................................................. 84
Print the details of the last fax transaction ......................................................................... 85
Print a Caller ID Report ...................................................................................................... 85
View the Call History .......................................................................................................... 85
6 Web Services .................................................................................................................................................. 87
What are Web Services? .................................................................................................................... 88
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HP ePrint ........................................................................................................................... 88
Print apps ........................................................................................................................... 88
Set up Web Services .......................................................................................................................... 89
Set up Web Services using the printer control panel ......................................................... 89
Set up Web Services using the embedded web server ..................................................... 89
Set up Web Services using the HP printer software .......................................................... 90
Use Web Services .............................................................................................................................. 91
HP ePrint ........................................................................................................................... 91
Print using HP ePrint ......................................................................................... 91
Find the printer's email address ........................................................................ 91
Turn off HP ePrint ............................................................................................. 92
Print apps ........................................................................................................................... 92
Use print apps ................................................................................................... 92
Manage print apps ............................................................................................ 92
Turn off print apps ............................................................................................. 92
Remove Web Services ....................................................................................................................... 93
7 Work with ink cartridges .................................................................................................................................. 95
Information on ink cartridges and the printhead ................................................................................. 96
Check the estimated ink levels ........................................................................................................... 97
Printing with black or color ink only .................................................................................................... 98
Replace the ink cartridges .................................................................................................................. 99
Order ink cartridges .......................................................................................................................... 101
Store printing supplies ...................................................................................................................... 102
Anonymous usage information storage ............................................................................................ 103
8 Network setup ............................................................................................................................................... 105
Set up the printer for wireless communication ................................................................................. 106
Before you begin .............................................................................................................. 106
Set up the printer on your wireless network ..................................................................... 106
Change the connection type ............................................................................................ 107
Change from an Ethernet connection to a wireless connection ...................... 107
Change from a USB connection to a wireless connection .............................. 107
Test the wireless connection ........................................................................................... 108
Turn on or off the wireless capability of the printer .......................................................... 108
Change network settings .................................................................................................................. 109
View and print network settings ....................................................................................... 109
Set link speed .................................................................................................................. 109
Change IP settings .......................................................................................................... 109
Change from a wireless connection to a USB or Ethernet connection ............................................. 111
Use HP wireless direct ..................................................................................................................... 112
Turn on HP wireless direct ............................................................................................... 112
Print from a wireless-capable mobile device ................................................................... 113
Print from a wireless-capable computer .......................................................................... 113
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9 Printer management tools ............................................................................................................................. 115
Toolbox (Windows) ........................................................................................................................... 116
Open the Toolbox ............................................................................................................ 116
HP Utility (OS X) ............................................................................................................................... 117
Embedded web server ..................................................................................................................... 118
About cookies .................................................................................................................. 118
Open the embedded web server ..................................................................................... 118
10 Solve a problem .......................................................................................................................................... 121
HP support ....................................................................................................................................... 122
Register printer ................................................................................................................ 122
Support process ............................................................................................................... 122
Obtain electronic support ................................................................................................. 122
HP support by phone ....................................................................................................... 123
Before you call ................................................................................................ 123
Phone support period ...................................................................................... 123
Support phone numbers .................................................................................. 123
After the phone support period ........................................................................ 123
Get help from the printer control panel ............................................................................................. 124
Understand printer reports ............................................................................................................... 125
Printer status report ......................................................................................................... 125
Network configuration page ............................................................................................. 126
Solve printer problems ..................................................................................................................... 129
The printer shuts down unexpectedly .............................................................................. 129
Printhead alignment fails ................................................................................................. 129
Paper-feed problems ....................................................................................................... 129
The printer cannot read the memory device .................................................................... 130
Solve printing problems .................................................................................................................... 131
Solve copy problems ........................................................................................................................ 135
Copies are blank or faded ................................................................................................ 135
Size is reduced ................................................................................................................ 135
Copy quality is poor ......................................................................................................... 135
Solve scan problems ........................................................................................................................ 137
Scanner did nothing ......................................................................................................... 137
Scan takes too long ......................................................................................................... 137
Part of the document did not scan or text is missing ....................................................... 137
Text cannot be edited ...................................................................................................... 138
Scanned image quality is poor ......................................................................................... 139
Unable to scan to network folder ..................................................................................... 139
Unable to scan to email ................................................................................................... 140
Solve fax problems ........................................................................................................................... 141
The fax test failed ............................................................................................................ 141
The "Fax Hardware Test" failed ...................................................................... 141
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The "Fax Connected to Active Telephone Wall Jack" test failed .................... 142
The "Phone Cord Connected to Correct Port on Fax" test failed .................... 142
The "Using Correct Type of Phone Cord with Fax" test failed ........................ 143
The "Dial Tone Detection" test failed .............................................................. 144
The "Fax Line Condition" test failed ................................................................ 144
The display always shows Phone Off Hook ..................................................................... 145
The printer is having problems sending and receiving faxes ........................................... 145
The printer cannot receive faxes, but can send faxes ..................................................... 147
The printer cannot send faxes, but can receive faxes ..................................................... 148
Solve HP ePrint and HP Printables problems .................................................................................. 149
Solve network problems ................................................................................................................... 150
General network troubleshooting ..................................................................................... 150
Unable to connect the printer wirelessly .......................................................................... 150
Step 1: Make sure the Wireless (802.11) light is turned on ............................ 150
Step 2: Make sure the computer is connected to the wireless network .......... 151
Step 3: Run the wireless test .......................................................................... 151
Step 4: Restart components of the wireless network ...................................... 152
Solve printer management problems ............................................................................................... 153
Embedded web server cannot be opened ....................................................................... 153
Printhead maintenance .................................................................................................................... 155
Clean the printhead ......................................................................................................... 155
Align the printhead ........................................................................................................... 156
Calibrate the linefeed ....................................................................................................... 157
Reinstall the printhead ..................................................................................................... 157
Clear jams ........................................................................................................................................ 159
Clear paper jams inside the printer .................................................................................. 159
Clear paper jams in the automatic document feeder ....................................................... 160
Avoid paper jams ............................................................................................................. 161
Clear the print carriage ..................................................................................................................... 162
Appendix A Technical information ................................................................................................................... 163
Warranty information ........................................................................................................................ 164
Ink cartridge warranty information ................................................................................... 164
Specifications ................................................................................................................................... 165
System requirements ....................................................................................................... 165
Environmental specifications ........................................................................................... 165
Input tray capacity ............................................................................................................ 165
Output tray capacity ......................................................................................................... 166
Paper size and weights .................................................................................................... 166
Print specifications ........................................................................................................... 166
Copy specifications .......................................................................................................... 166
Scan specifications .......................................................................................................... 166
Fax specifications ............................................................................................................ 167
Cartridge yield .................................................................................................................. 167
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Acoustic emission specifications ..................................................................................... 167
Regulatory information ..................................................................................................................... 169
Regulatory Model Number ............................................................................................... 169
FCC statement ................................................................................................................. 170
Notice to users in Korea .................................................................................................. 170
VCCI (Class B) compliance statement for users in Japan ............................................... 170
Notice to users in Japan about the power cord ............................................................... 170
Noise emission statement for Germany ........................................................................... 171
Visual display workplaces statement for Germany .......................................................... 171
Notice to users of the U.S. telephone network: FCC requirements ................................. 171
Notice to users of the Canadian telephone network ........................................................ 172
Notice to users in the European Economic Area ............................................................. 172
Notice to users of the German telephone network .......................................................... 173
Australia wired fax statement ........................................................................................... 173
European Union Regulatory Notice ................................................................................. 173
Products with external AC Adapters ............................................................... 173
Products with wireless functionality ................................................................. 173
European telephone network declaration (Modem/Fax) ................................. 174
Declaration of conformity ................................................................................................. 174
Regulatory information for wireless products ................................................................... 174
Exposure to radio frequency radiation ............................................................ 175
Notice to users in Brazil .................................................................................. 175
Notice to users in Canada ............................................................................... 175
Notice to users in Taiwan ................................................................................ 176
Notice to users in Mexico ................................................................................ 176
Wireless notice to users in Japan ................................................................... 176
Environmental product stewardship program ................................................................................... 177
Paper use ........................................................................................................................ 177
Plastics ............................................................................................................................ 177
Material safety data sheets .............................................................................................. 177
Recycling program ........................................................................................................... 178
HP inkjet supplies recycling program ............................................................................... 178
Disposal of waste equipment by users ............................................................................ 178
Power consumption ......................................................................................................... 178
Chemical substances ....................................................................................................... 178
Battery disposal in the Netherlands ................................................................................. 179
Battery disposal in the Taiwan ......................................................................................... 179
California Perchlorate Material Notice ............................................................................. 179
Toxic and hazardous substance table (China) ................................................................ 179
Restriction of hazardous substance (Ukraine) ................................................................. 179
Restriction of hazardous substance (India) ..................................................................... 180
EPEAT ............................................................................................................................. 180
China SEPA Ecolabel User Information .......................................................................... 180
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Appendix B Additional fax setup ...................................................................................................................... 181
Set up faxing (parallel phone systems) ............................................................................................ 182
Select the correct fax setup for your home or office ........................................................ 183
Case A: Separate fax line (no voice calls received) ........................................................ 184
Case B: Set up the printer with DSL ................................................................................ 185
Case C: Set up the printer with a PBX phone system or an ISDN line ............................ 186
Case D: Fax with a distinctive ring service on the same line ........................................... 187
Case E: Shared voice/fax line .......................................................................................... 188
Case F: Shared voice/fax line with voice mail ................................................................. 189
Case G: Fax line shared with computer modem (no voice calls received) ...................... 190
Set up the printer with a computer dial-up modem ......................................... 191
Set up the printer with a computer DSL/ADSL modem ................................... 192
Case H: Shared voice/fax line with computer modem ..................................................... 193
Shared voice/fax with computer dial-up modem ............................................. 193
Shared voice/fax with computer DSL/ADSL modem ....................................... 194
Case I: Shared voice/fax line with answering machine .................................................... 196
Case J: Shared voice/fax line with computer modem and answering machine ............... 197
Shared voice/fax line with computer dial-up modem and answering
machine ........................................................................................................... 197
Shared voice/fax line with computer DSL/ADSL modem and answering
machine ........................................................................................................... 199
Case K: Shared voice/fax line with computer dial-up modem and voice mail ................. 201
Serial-type fax setup ......................................................................................................................... 203
Test fax setup ................................................................................................................................... 204
Appendix C Errors (Windows) .......................................................................................................................... 205
Fax memory full ................................................................................................................................ 207
Unable to communicate with printer ................................................................................................. 208
Low on ink ........................................................................................................................................ 209
Printhead Problem ............................................................................................................................ 210
Ink Cartridge Problem ...................................................................................................................... 211
Replace the ink cartridge .................................................................................................................. 212
Incompatible older generation cartridge installed ............................................................................. 213
Paper Mismatch ............................................................................................................................... 214
The cartridge cradle cannot move .................................................................................................... 215
Paper Jam ........................................................................................................................................ 216
The printer is out of paper ................................................................................................................ 217
Printer Offline ................................................................................................................................... 218
Printer Paused .................................................................................................................................. 219
Document failed to print ................................................................................................................... 220
Printer failure .................................................................................................................................... 221
Door or cover open ........................................................................................................................... 222
Previously used ink cartridge installed ............................................................................................. 223
Ink cartridges depleted ..................................................................................................................... 224
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Ink cartridge failure ........................................................................................................................... 225
Printer supply upgrade ..................................................................................................................... 226
Printer supply upgrade successful ................................................................................................... 227
Printer supply upgrade problem ....................................................................................................... 228
Non-HP ink cartridges installed ........................................................................................................ 229
Using Genuine HP Cartridges has its Rewards ............................................................................... 230
Counterfeit Cartridge Advisory ......................................................................................................... 231
Used, Refilled or Counterfeit Cartridge Detected ............................................................................. 232
Use SETUP cartridges ..................................................................................................................... 233
Do not use SETUP cartridges .......................................................................................................... 234
Not enough ink at startup ................................................................................................................. 235
Use black ink only? .......................................................................................................................... 236
Use color ink only? ........................................................................................................................... 237
Incompatible ink cartridges ............................................................................................................... 238
Ink sensor failure .............................................................................................................................. 239
Ink sensor warning ........................................................................................................................... 240
Problem with printer preparation ...................................................................................................... 241
Color cartridge out of ink .................................................................................................................. 242
Black cartridge out of ink .................................................................................................................. 243
Automatic document feeder cover open ........................................................................................... 244
Problem with ink system ................................................................................................................... 245
Index ................................................................................................................................................................. 247
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